Customer Engagement
2 articles

Premium Brands
What is Brand Advocacy and Why Does It Matter for Engagement?
Consumers now distrust traditional brand messages, making purchasing decisions hinge on peer recommendations from brand advocates.
Sebastian Duval·May 13, 2026

Premium Brands
What Is Digital Exclusivity for Luxury Brands in 2026?
At a leading luxury brand, consumers can now step into an "AI Experience Room," a web-based immersive environment blending conversational AI, 3D exploration, and real-time analytics to discover produc
Sebastian Duval·April 21, 2026